SHIPPING & RETURNS
AYLAFAYESTUDIOS.com delivers parcels all over the world. All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. AYLAFAYESTUDIOS.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of AYLAFAYESTUDIOS.com . All shipments are accompanied with an official invoice with the exact declared value of each item in EUR. Once orders are sent the cancellation of it or a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.
AYLAFAYESTUDIOS.com has created and published the website AYLAFAYESTUDIOS.com with the mission to offer a service exclusively for its own Clients. The products on sale on the website AYLAFAYESTUDIOS.com are destined to the Final Customer. By “Final Customer” AYLAFAYESTUDIOS.com intends person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at AYLAFAYESTUDIOS.com . Therefore, AYLAFAYESTUDIOS.com requests Users who are not considered a “Final Customer” to refrain from attempting to establish business relations with AYLAFAYESTUDIOS.com nor use accounts of third parties to forward purchase orders relative to the merchandise on sale. In regard to the commercial policy described above, AYLAFAYESTUDIOS.com reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies. AYLAFAYESTUDIOS.com reserves the right to decline to process an order and/or offer services to anyone at any time. AYLAFAYESTUDIOS.com reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank. AYLAFAYESTUDIOS.com reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping. Orders placed separately will be shipped separately.
Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and AYLAFAYESTUDIOS.com will be completed when we email you that the goods have been dispatched. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of AYLAFAYESTUDIOS.com . We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Policy.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from AYLAFAYESTUDIOS.com whether or not that merchandise has been sold, removing, screening or editing any materials or content on AYLAFAYESTUDIOS.com , refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, AYLAFAYESTUDIOS.com will promptly inform and refund customers. AYLAFAYESTUDIOS.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of AYLAFAYESTUDIOS.com that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page.
In Pre-order purchases credit cards are debited at the moment the order is placed. Pre-order products that are purchased by bank transfer must be paid for within 48 hours of placing the order as stated in the bank transfer guidelines.
Pre-ordered item can be cancelled within 24h after payment will be placed.
Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:
• Available merchandise will be shipped with standard shipping methods
• Pre-orderable items will be shipped right after items are available in stock
RETURN & EXCHANGE POLICY
For any reason, customers can return the order, entirely or partially. AYLAFAYESTUDIOS.com accepts exchanges or refund within 14 days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.
Please note that we can only accept exchanges from the country which the shipment was sent to.
In order to start the exchange or refund process the customers can contact the Faye-Studios customer care team via email at info@AYLAFAYESTUDIOS.com .
Stating the order number, reason for return and whether it’s a request for product exchange or a refund.
Please follow the instructions given by the customer care team while sending your return back to Faye-Studios avoiding any discrepancy.
Item/s that will not match AYLAFAYE STUDIOS’s return policy will not be taken into consideration and send back to the customer at his own cost.
TERMS AND CONDITIONS OF RETURN
The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.
The item/s must be unharmed, not worn or altered and must have all original security seals still attached.
The AYLAFAYE STUDIOS packaging must not be used as the external parcel for the shipment.
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Authorized returns must be shipped using the carrier suggested by AYLAFAYESTUDIOS.com in the email providing the return instructions.
Size or color exchanges will only be issued if requested sizes and colors are in stock.
Exchanges for different items are not accepted.
An item can only be exchanged once.
All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact at info@AYLAFAYESTUDIOS.com .
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.
We have made every effort to display the colors of our products that appear on AYLAFAYESTUDIOS.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
Authorized returns must be shipped using the carrier suggested by AYLAFAYESTUDIOS.com in the email providing the return instructions. AYLAFAYESTUDIOS.com reserves the right not to accept returns if customer tenders the box to a different carrier and in case the delivery of the parcel entails extra costs for AYLAFAYESTUDIOS.com or involves the collection to one of the carrier’s branches. AYLAFAYESTUDIOS.com reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of AYLAFAYESTUDIOS.com . In these cases, AYLAFAYESTUDIOS.com can return the box to the sender at the original shipping address. In case AYLAFAYESTUDIOS.com accepts returns that were not authorized or not in compliance, AYLAFAYESTUDIOS.com can withhold the 10% of the value of the returned item from the refund.